Shipping & Returns
We’re very sorry, but perishable food products cannot be returned. All items from our store are sold on a non-returnable basis. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition.
If your product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue. For damaged products that are not purchased directly from Bittersweet Farm (e.g. grocery store, vendor, etc), please contact the store where original purchase was made. In most instances, you may be asked to provide your original sales receipt. Please DO NOT return any food product without contacting us first for specific information regarding the return process.
For instances where product is defective, damaged or contaminated, you may contact us to request a return of your purchase within 14 days of receiving your shipment.
Refunds (if applicable):
No refund given, exchange offered or correspondence will be entered into for:
Change of mind
Products that have been opened or tampered with or are not in their original condition.
Incorrect orders made by the recipient
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within five (5) days.
Due to the wide range of personal taste preferences and food likes/dislikes, we unfortunately do not offer refunds or replacements for products that are “not quite to your liking.”